Frequently Asked Questions
Get the answers to your most common queries regarding our companies and services to get a smooth start.
I can’t find the product I’m looking for. What do I do?
Let us help you! Simply email us at info@graspmusic.com.au
How long will delivery take?
The handling time is 1-2 business days. The delivery time is around 2-9 days depending on the shipment service you selected.
Does shipping include tracking?
We offer three shipping options for you to choose from.Economy: – no tracking Standard:- with tracking Express eParcel: – with tracking
Can I cancel my order?
yes. just call us before your order fulfilled/before the shipment.
Do you allow exchanges?
We are happy to exchange one brand new one for you if your order was defective or damaged. But we do not accept for the reason of change of mind
